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FAQ page


When will I receive my order?

Generally within 1-2 weeks, although often times the wait is shorter. Read our shipping policy here

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How long do I have to return an item? What is your policy?

We know that returns can cause you to be reluctant to commit to buying your desired item, we understand that you are placing quite a bit of trust into us at GymUk and we appreciate that. That's why we decided to offer a 90-day no fees return policy. You don't have to do anything, we will get it picked up and delivered back to us, just ensure someone can be at home on the day and ensure the item is not damaged. Read our returns policy here.

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How long do I have to cancel my order?

48 hours, we refrain from accepting orders until the 48th hour in case of cancellations, this stops you, the customer being charged for return shipping. Please ensure you contact us at 0808 189 5059 or to cancel your order, we want to make this as simple as possible for you. Read about our cancellation policy here.

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Is my information safe, is your website a safe place to enter my details?

Yes, this website is secure, our website is on Shopify's servers, a service used by millions everyday. You have probably bought something from a Shopify store, we also use one of the most secure encryption methods for transactions that go through this site, courtesy to Shopify's 128-bit SSL encryption technologies. Read about our privacy policy here

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