While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 90 day returns policy. If you decide you want to return an item for any reason, please email us at support@gymuk.co.uk with your order number and we will provide detailed instructions on how to process the return.
All returns are free and do not have a return fee, we understand as a customer sometimes the risk is not worth it when a harsh return policy is in place, why should you have to risk it? we think you shouldn't have to.
GymUk will organise the return shipping, all we ask of you is to make sure you are at home the day your item will be picked up for return shipping, we will keep you as updated as possible about this.
Please ensure all original accessories, components and parts are with the product in order to receive your refund.
Do not hesitate to contact us if the item you received was not what you were expecting, we are here to help you and to make this as simple as possible for you.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your refund..
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre with all the original packaging and accessories.
If you decide you want to return your order, please email us at support@gymuk.co.uk with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@gymuk.co.uk the day of delivery. gymuk will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible.
please check item warranty details in the tab provided on our website, this will be located on product pages and will be labelled as warranty, if there is no warranty tab, please check the description tab.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders cancelled after items have shipped will be subject to return shipping costs. (contact us within 48 hours)
Other Return Policy Notes:
Products that are specified as certified pre-owned or used are ineligible for a return, gymuk only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of one time use or temporary are not eligible for return under any circumstances. This includes but is not limited to, orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping and Returns please contact us.